Ayodeji Ayenuwa
In a significant development, Bolt, the leading e-hailing and micromobility rental company, has launched a new functional and technologically-enabled engagement hub with the general purpose of enhancing its driver-partner experience in its area of operations.
The new engagement hub, located at 11 Providence Street, Lekki Phase 1, offers an enhanced service experience, improved driver support, effective communication channels, training opportunities, community building, issue resolution, driver appreciation, positive branding, and assistance for new driver-partners to get on the road in as little as an hour or two.
It will also serve as a lost and found center where passengers can retrieve items, they may have forgotten in Bolt vehicles during their ride.
According to the Country Manager of Bolt in Nigeria, Yahaya Mohammed, “This is part of our long-standing commitment to invest in our operations to provide better support to our driver-partners and ensure that they continue to thrive. Drivers are at the core of our business, and we want to see them succeed and increase their earnings. We also understand that every moment matters, and we’re always looking for ways to optimize the experience for both existing and new driver-partners to get the most out of their time on the road.”
Speaking about the reason behind this innovative development, Yahaya emphasized, “Bolt has had a driver hub in Lagos since 2017, but given our strong and growing driver community, we were eager to open a more functional, modern, and technologically-enabled support center to reinforce our commitment to providing real-time, on-site support to our driver-partners.”
Notably, this Driver’s Hub will serve as a quick and convenient resource for drivers across Lagos, where they can sign up to drive or ask questions about the app.
This development aims to simplify and improve the relationship between the e-hailing company, its driver-partners, and the passengers.
Techrectory with Agency Report.
